Contact LIFT

We’re Here to Help

If you have questions, need support, or want to connect with LIFT, we’re here. You don’t need a referral to reach out, and you don’t need to know exactly what you’re looking for — we can help you figure out next steps.



You can contact us directly by phone, or use the secure contact form below. All communication is handled with care and respect for your privacy.

Call Us

If you’re calling on behalf of yourself, a loved one, or someone you support, our team will do their best to respond as quickly as possible. If we’re unable to answer right away, please leave a message and we’ll return your call.

You can reach LIFT by phone at:
613-283-2170 — press 3
Send a Secure Message

You can also contact LIFT using the secure form on this page. This option is helpful if you’re not able to call, or if you prefer to send a message at your own pace.


The form can be used to:

  • ask questions about LIFT services
  • request outreach or support
  • share information on behalf of yourself or someone else
  • connect as a service provider or community partner


All messages are reviewed by the LIFT team and handled confidentially.

Frequently Asked Questions

  • What is harm reduction?

    There are activities that have risks. We can try to reduce those risks. Seat belts and condoms are both examples of harm reduction. 


    Harm reduction tries to reduce the negative health, social, and legal impacts of substance use. People use substances for many reasons and we offer ways to reduce risk. There is no judgment or pressure to stop using. This includes providing new gear, overdose prevention education, and access to health and social supports.

  • Do people need to stop using substances to receive help from the Lanark Integrated Frontline Team (LIFT)?

    No. You do not need to stop using substances to access our services. We meet people where you are, offering support that respects your choices and goals. LIFT is a non-coercive program.

  • What kind of services does LIFT offer?

    LIFT is a mobile service available to residents across Lanark County. See our schedule to find out where we are. LIFT offers:

    • Safer use supplies (e.g., new gear, naloxone kits, drug test strips)
    • Overdose prevention education and bystander training
    • Health assessments and primary care through a nurse practitioner and community paramedic
    • Referrals to housing, income support, and mental health services
    • Support with ODSP applications and connection to the By Name List
    View our schedule
  • Where can I find LIFT services?

    LIFT is mobile in Lanark County. We go to encampments, food banks, community settings, and supportive housing. Our mobile team brings services to people in the community.

    View our schedule and locations
  • Who can access LIFT?

    Anyone in Lanark County who needs support related to substance use, housing, or health care is welcome. We focus on people who are underserved, isolated, or facing barriers to care—but our services are open to all.

  • Is LIFT confidential?

    Yes. We respect your privacy. All services are provided with discretion. Your information is confidential, following health privacy standards.

  • What are harm reduction supplies, and why are they important?

    Harm reduction supplies help people use substances more safely. These may include new needles, safer inhalation kits, drug test strips, and wound care items. These help prevent infections and reduce the risk of overdose. Offering these creates opportunities for connection and support. It’s a way to show care and respect for people’s health and dignity.

  • What is naloxone, and how does it help?

    Naloxone is a life-saving medication. It can reverse the effects of an opioid overdose. It’s safe and easy to use. Naloxone is available as a nasal spray or injection.


    LIFT provides free naloxone kits and training to anyone who wants to be prepared to respond to an overdose—whether for themselves, a loved one, or someone in the community. You don’t need to be a healthcare professional to use naloxone. Carrying a kit can save a life.

    Where to get a free naloxone kit
  • How can I get involved or support LIFT?

    You can support LIFT by sharing our resources, attending community education sessions, or connecting us with individuals or organizations who may benefit from our services. If you're a service provider, we welcome collaboration to strengthen community care.